1) How can I track my order?
Once your order is confirmed, you will receive a confirmation email with a tracking number. You can follow your shipment directly through the carrier.

2) What are the delivery times?
On average, delivery takes 3 to 5 business days within France. For international orders, delivery takes between 3 and 12 business days. Times may vary depending on the destination and peak periods.

3) I still haven’t received my package, what should I do?
First, check the tracking link sent by email. If your order seems delayed or stuck, please contact us through the contact form so we can reach out to the carrier.

4) What is the deadline to exchange or return an item?
You have 14 days after receiving your order to request an exchange or a return, in accordance with our return policy.

5) How can I exchange an item from my order?
Simply contact us via the return form. Once your request is validated, we will provide you with the shipping instructions.

6) How can I get a refund for my order? What are the refund times?
Refunds are processed after we receive and check the returned product. It usually takes 7 to 10 business days for the amount to appear on your bank account.

7) What if I entered the wrong shipping address after placing my order?
Please contact us as soon as possible by email. If your order hasn’t been shipped yet, we can correct the address. Otherwise, the package will be returned and reshipped once the address is updated.

1) Who is this collection designed for? Our range is aimed at those seeking sportswear that offers freedom of movement, comfort, and coverage. Whether it’s to respect awra, to feel more comfortable during training, or simply to adopt a more modern and functional silhouette, the ONUZAN FIT collection meets a universal need: practicing sports in clothing that adapts first and foremost to you.

2) Where are ONUZAN FIT clothes made?
Our clothes are manufactured in Morocco, in carefully selected workshops known for their expertise and high standards of quality.

3) What are the advantages of ONUZAN FIT clothing?
Our apparel combines performance, comfort, and style (Awrah-compatible). Each piece is designed to meet athletes’ needs while following a community-driven and responsible approach.

4) Can I wear ONUZAN FIT clothing in my daily life?
Yes. Our sportswear is designed to be versatile: suitable for training sessions as well as everyday wear.

5) What makes your clothing different?
ONUZAN FIT offers an alternative to big brands: technical, modest, and stylish pieces created by the community and for the community.

6) How can I access deals and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on special offers and exclusive drops.

1) How do I choose the right size?
Each product page includes a detailed size guide. We recommend taking your measurements and comparing them with the chart provided to find the best fit.

2) How can I check the composition of the garment?
The composition of each product is listed in the description on the product page, as well as on the garment’s inner label.

3) Where can I find care instructions for the garment?
Care instructions are available on each product page and on the inside label. In general, we recommend machine washing at 30°C to preserve the quality of our technical fabrics.

1) Is payment secure on the website?
Yes. All transactions are protected with SSL encryption and certified payment solutions.

2) What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), as well as secure payment options available at checkout (Apple Pay, PayPal, and Shop Pay).

3) Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account makes it easier to track your orders.

4) I forgot my account password, what should I do?
Click on “Forgot password” at login and follow the instructions sent by email.

5) How can I get an invoice after purchase?
An invoice is included in your package after your order is confirmed. It is also available upon request by contacting us via email.

6) What happens after I confirm my purchase?
You will receive an order confirmation email with a summary of your purchase, followed by a shipping confirmation email with tracking details.

7) How do I enter my promo code?
Enter your promo code in the designated field at checkout. The discount will be applied automatically before you confirm your order.

8) What if the item I want is out of stock?
If an item is out of stock, you can subscribe to our newsletter to be notified as soon as it becomes available again.