Return, exchange and refund

Return, Exchange and Refund Policy

Deadlines for accepting returns and exchanges.

You have 14 days from the date you receive your package to return your product. After this period, we will not be able to respond favorably to your request for a refund or exchange.

1. How to make an exchange?

  • Rules and conditions for exchanges

Please ensure that all products returned for exchange retain the original label and packaging. Remember to include the paper invoice for your item in the package.

Any product returned incomplete, damaged, worn (beyond a simple fitting) or soiled will not be refunded or exchanged. In this case, the product will be returned to the customer at their expense.

Please note that any torn, ripped, or repackaged package must be refused upon delivery. If you accept the package, ONUZAN FIT declines all responsibility for damaged or missing products that have been accepted. You will then need to file a claim directly with the carrier concerned.

  • Shipping costs for exchanges

We are responsible for the return shipping costs for the original item. Once the item has been received and checked by our teams, we will also take care of shipping the exchanged item.

IMPORTANT: The customer remains responsible for the package, even if we cover the shipping costs, until it is received by our logistics department. We recommend that you keep the deposit receipt and the tracking number until confirmation of receipt.

Any product returned incomplete, damaged, worn (beyond a simple fitting) or soiled will not be refunded or exchanged. In this case, the product will be returned to the customer at their expense.

  • How do I make my exchange request?

To initiate an exchange request or obtain additional information, please contact us via our Contact form . We will then be able to send you all the information to initiate the exchange process for your order.

  • Reasons and cases of abuse

Any exchange request must be justified (reason for the request, condition of the product, etc.), in order to prevent any abuse and to guarantee fair treatment for all our customers.

ONUZAN FIT reserves the right to refuse any subsequent order from a customer in the event of repeated abuse of exchange requests or clear non-compliance with our conditions.

  • Availability and stock

Exchanges are subject to stock availability. If the requested size or color is no longer in stock, we will contact you to consider an alternative or refund.

2. How to make a return for refund?

  • Rules and conditions for returns

Please ensure that all products returned for exchange retain the original label and packaging. Remember to include the paper invoice for your item in the package.

Any product returned incomplete, damaged, worn (beyond a simple fitting) or soiled will not be refunded or exchanged. In this case, the product will be returned to the customer at their expense.

Please note that any torn, ripped, or repackaged package must be refused upon delivery. If you accept the package, ONUZAN FIT declines all responsibility for damaged or missing products that have been accepted. You will then need to file a claim directly with the carrier concerned.

  • Shipping costs for returns

We are responsible for the cost of returning the item. Once the item has been received by our teams, it will undergo a quality check.

IMPORTANT: The customer remains responsible for returning their order, even if we cover the shipping costs, until it is received by our logistics department. We recommend that you keep the deposit receipt and tracking number until confirmation of receipt.

Any product returned incomplete, damaged, worn (beyond a simple fitting) or soiled will not be refunded or exchanged. In this case, the product will be returned to the customer at their expense.

  • How do I request a return for a refund?

To initiate a return request for a refund or obtain additional information, please contact us via our Contact form . We will then be able to provide you with all the information you need to initiate the return process for your order.

  • Reasons and cases of abuse

Any refund request must be justified (reason for the request, condition of the product, etc.), in order to prevent any abuse and to guarantee fair treatment for all our customers.

ONUZAN FIT reserves the right to refuse any subsequent order from a customer in the event of repeated abuse of exchange requests or clear non-compliance with our conditions.

  • Refund

Bank card

Once your return is processed, it may take up to 14 business days for your credit card to be refunded.

PayPal

It may take up to 3 business days for your PayPal account to be refunded once we have processed your return.

Thank you for your trust and understanding!